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information line service

The Information Line service answers a telephone call and plays the caller a series of pre-recorded messages the call then terminates. Optionally, the service may repeat the pre-recorded message for a customisable time period.

It is a very easy-to-set-up facility capable of handling many thousands of calls where information is required to be provided to the caller. The information can be a recorded message or can be generated via a text-to-speech service.

Similar in some respects to answerphone lines, information line campaigns are often short-lived and high volume, and can be difficult for companies to plan for. For example a voting line may only be live for a number of hours but may take tens of thousands of calls. Callagenix now offer the ability to cope with these challenges on a pay-as-you use basis.

Like all Callagenix services, information lines can be set up and operated in a test environment free of charge. Simply click Free Trial to create a test account.

To see a case study of this service in action, click here.

features

  • 24-hour automatic call answering with fully customisable messages - these are created either from recordings provided by you or can be automatically generated from text.
  • Ability to handle tens of thousands of calls per hour.
  • Calls can be switched to message lines providing pre-recorded or text-to-speech messages back to your callers.
  • Incoming faxes can be diverted to a mail box using a fax service.
  • Customisable call counters to allow easy calculation of calls taken.
  • A list of callers' numbers can optionally be created.
  • Choice of telephone numbers.
  • Full on-line call statistics.
  • Text-to-speech capabilities.
  • Set maximum call times (useful for drop rate calls and voting lines)

services
Switchboard
Answerphone service
Call diversion
Group divert service
Time of day service
Fax service
Call forward and record service
Coming soon . . .
Email-to-voice translation
Call conferencing

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