call divert service  
 powered by powered by Callagenix
 
 

answerphone service

The Answerphone service works like a normal answer machine, it answer's the call, plays a prompt and then records a message storing it for later retrieval. The message left is stored in a mailbox which can be setup to alert you via email or SMS that a new message has been left, this can then be retrieved by the web, a phone call (using a voice mail retrieval service) or it can be emailed as an attachment.

Do you ever have a need to take names and addresses from people over the phone? Do you always have enough staff to cope with the busy periods - or too many when it's quiet?

The Answerphone Service can be setup to allow recording of specific items of information (generally name and address details) which are then sent via an email to an address defined by you. Instead of having to deal with calls in real time you can let this service handle them for you and respond to them when you are free.

An example service would be a 24-hour brochure request line. This would consist of a telephone number of your choice linked to a registration service which requested callers to leave their name and address for the required brochure or catalogue to be posted to them. When the call was finished the recorded information would be sent via email.

At present this service delivers the recorded voice message from the caller as an attachment to the email recipient. In future releases this will be extended to incorporate voice recognition of postcode or zip information allowing textual address information to be provided in the email.

Like all Callagenix services, answerphone lines can be set up and operated in a test environment free of charge. Simply click Free Trial to create a test account.

features

  • 24-hour automatic call answering with fully customisable messages.
  • Multiple mailboxes available.
  • Messages can be emailed as attachments, accessed by web or picked up via the phone.
  • Ability to handle multiple simultaneous calls.
  • Message left notification via email and SMS.
  • A list of callers' numbers can optionally be created.
  • Incoming faxes can be diverted to a mailbox, using a fax service.
  • Customisable call counters to allow easy calculation of calls taken.
  • Choice of telephone numbers.
  • Full on-line call statistics.
  • Text-to-speech capabilities.
  • Services can be set to start and end on customisable dates and times.

services
Switchboard
Answerphone service
Information service
Call diversion
Group divert service
Time of day service
Fax service
Call forward and record service
Coming soon . . .
Email-to-voice translation
Call conferencing

 

Copyright notice | Terms and conditions | Privacy statement | Contact Us