call divert service  
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how the call divert service works

The call divert service works in the following manner:

  1. caller dials the number.

  2. call divert service answers the call, optionally plays the caller a customisable prompt, such as 'Thank you for callling XYZ Ltd'.

  3. divert number is dialled, whilst caller is played a further announcement or a ring tone.

  4. if there is no answer or you are busy then the caller is played a 'you are not available' prompt (customisable) and optionally passed to voice mail.

  5. if you answer then the call divert service tells you who is calling (if defined) and asks whether you wish to accept the call.

  6. if you reject the call the caller is played a 'you are not available' prompt (customisable) and optionally passed to voice mail.

  7. if you accept the call then the caller is put through.

The key elements are that

  • all the prompts can be turned off or tailored to your requirements

  • the divert number can be changed via the web or by dialling the call divert service itself

  • changes can be made at any time of the day or year

  • the voice mail is fully integrated

  • did we mention that it's completely free to try out!

find out more

features and benefits of the call divert service
examples of using a call divert service
   
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